Privacy Policy

1. Information We Collect

We collect:

• Account information: name, email address, phone number, and password.
• Shipment information: package tracking numbers, merchant, description, weight, and purchase invoices you upload.
• Billing information: wallet transactions, payment records, and billing history. We do not store full payment card numbers ourselves — card and bank payments are processed by a third-party payment provider.
• Communications: messages sent through your dashboard and support correspondence.
• Usage data: log and device information collected automatically when you use the Service.

2. How We Use Your Information

We use your information to:

• Receive, process, and ship your packages, and clear them through customs.
• Calculate and collect shipping fees and customs duties.
• Send account, shipment, and billing notifications by email, SMS, or WhatsApp.
• Respond to support requests.
• Detect and prevent fraud and abuse of the Service.
• Comply with legal and customs reporting obligations.

3. Who We Share It With

We share information with:

• Our database and authentication provider (Supabase), which stores your account and shipment data.
• Email and SMS/WhatsApp providers, to deliver notifications you’ve been sent.
• Payment processors, to process card or bank payments.
• Jamaican customs authorities and carriers, as required to clear and deliver your shipments.
• Law enforcement or regulators, where required by law.

We do not sell your personal information.

4. Data Retention

We retain your account and shipment records for as long as your account is active and for a reasonable period afterward to meet accounting, customs, and legal obligations. You may request deletion of your account as described below.

5. Your Rights

You can access and update most of your account information directly from your dashboard. To request a copy of your data, correction, or deletion of your account, contact us at the email below. We will respond within a reasonable time, subject to our legal obligation to retain certain shipment and billing records.

6. Security

We use industry-standard safeguards, including encrypted connections, database access controls, and role-based permissions, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies

We use essential cookies to keep you signed in and to remember your theme preference. We do not use third-party advertising or tracking cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the dashboard or by email.

9. Governing Law

This Policy is governed by the laws of [Governing law jurisdiction].

10. Contact

Questions or requests regarding this Policy can be sent to deltralogistics8@gmail.com.