Terms of Agreement
Last updated: [Effective date]
These Terms of Agreement (“Terms”) govern your use of the Deltra Logistics package-forwarding service (the “Service”), operated by [Company legal name] (“Deltra Logistics,” “we,” “us”), a company registered in [Company registration jurisdiction, e.g. Jamaica]. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Deltra Logistics assigns you a US shipping address. You use that address to receive packages purchased from US retailers. We receive, log, consolidate, and ship those packages to Jamaica by air or ocean freight, and make them available for collection or delivery from one of our branches. We are a freight forwarder, not the retailer, manufacturer, or carrier of the underlying goods.
2. Your Account
You must provide accurate registration information and keep it up to date. You are responsible for all activity under your account and for keeping your password confidential. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.
3. Prohibited and Restricted Items
You may not ship items that are illegal to import into Jamaica, hazardous materials, firearms or ammunition, counterfeit goods, or any item restricted or prohibited under Jamaica Customs Agency regulations or applicable international carrier rules. We may refuse, hold, or return any shipment that we reasonably believe violates this section, and we are not liable for delays or losses resulting from such action.
4. Customs, Duties, and Invoices
You are responsible for providing accurate purchase invoices when requested and for any customs duties, taxes, or fees assessed by Jamaican customs authorities on your shipments. Providing false or misleading customs information may result in account suspension and is your sole legal responsibility.
5. Fees and Payment
Shipping fees are calculated per pound at the rate displayed in your dashboard at the time of shipment, plus any applicable customs duties, handling fees, or additional charges disclosed before you are billed. Fees may be paid from your Deltra Logistics wallet balance or in cash at a branch, as offered in your account. Wallet top-ups and refunds are final once processed, except where required otherwise by law.
6. Package Retention and Disposal
Packages not collected within [retention period, e.g. 30 days] of arriving at your branch may be subject to storage fees or, after reasonable notice to you, disposed of or donated at our discretion.
7. Limitation of Liability
To the maximum extent permitted by [Governing law jurisdiction], Deltra Logistics’ total liability for any lost, damaged, or delayed shipment is limited to the lesser of the declared value on the purchase invoice or [liability cap, e.g. a fixed amount per pound]. We are not liable for indirect, incidental, or consequential damages, or for delays caused by customs authorities, carriers, weather, or events outside our reasonable control.
8. Termination
We may suspend or terminate your account for violation of these Terms, fraudulent activity, or non-payment. You may close your account at any time by contacting us.
9. Changes to These Terms
We may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms. Material changes will be communicated through the dashboard or by email.
10. Governing Law
These Terms are governed by the laws of [Governing law jurisdiction], without regard to conflict of law principles.
11. Contact
Questions about these Terms can be sent to deltralogistics8@gmail.com.